point of sale & business management solutions
we take the guesswork out of managing your business
point of sale & business management solutions
we take the guesswork out of managing your business
Point of Sale & Business Management
Solutions that work for your business
- reduce fraud & theft, stock losses and unaccounted transactions
- improve staff productivity and customer satisfaction
- restaurants/cafes, hotels, food
service, franchise, retail
Caffe Primo Chain
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Caffe Primo of Adelaide, South Australia, is a group of 20+ cafe/restaurants that specialises in providing good quality meals at value prices. When making plans to expand his restaurant chain in metropolitan Adelaide and regional South Australia, owner Dino Vettesse, knew exactly what type of Point of Sale Management system he had to have. "It absolutely had to be easy to install and learn. We have a lot of casual staff in this industry, and they need to be able to pick up a new system and become productive very quickly." It also had to provide timely management controls and key performance measurements. "Only hard facts let you run a smooth operation. We need to know accurately what's selling and not selling, how one week compares to the next, especially when we make menu changes, and I needed a system that would give me the reports that would make the facts I need jump out at me from the paper or the screen." When asked about the support provided by Possum IT, Vettesse responded "It's very good. The system has never been down for more than a couple of hours since the first day we had it. If we do have a problem, we get on the phone to the helpdesk and we're fixed in no time."
"We've been running the system for a number of years now," Vettesse says, "and we think it's a great system. We could never go back to our old system. The chefs and the floor staff love it!" |
Lenzerheide Restaurant
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The Lenzerheide Restaurant at Hawthorn in South Australia is an award winning fine dining restaurant owned and operated since 1989 by Kathy Kitt. When Kathy opened the Lenzerheide, after successfully operating the Alphutte Restaurant with her partner for a number of years, she embarked on what was to become one of the success stories of the South Australian hospitality industry.
"And the business is now far more efficient", added Andrew. "Customers are much happier not having to queue up to settle accounts, staff members have been freed up to spend more time with customers, and we make a lot less mistakes with dockets being printed directly into the kitchen." When asked about the support provided by Possum IT, the Kitts responded "Access to the Helpdesk means we rarely have an issue - they always help us through any problem. And if we need someone on-site, they're here quickly." "Whatever fears I had before we installed the system have not eventuated! We're happy customers, and I'd highly recommend the system to anyone looking to improve their business", says Kathy. |
The Strand
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Tus & John Papatolis own and operate two very successful cafe/restaurants, The Strand at Glenelg and Kava at Marryatville in South Australia. They have a combined near 40 years experience in hospitality, the last 6 of which they have been operating The Strand. When Tus and John took over the Strand they identified four platforms critical to the success of their business - outstanding service to customers, quality food, skilled and personable staff and operating systems to manage the business. The existing POS system did not have all the functionality they needed to effectively manage their business. That's when they evaluated a number of other systems, and decided to implement RedCat's SmartPOS and SmartREST from Possum IT, an authorised reseller of RedCat. Since implementing the system, Tus says the impact on the business has been significant. "The percentages have definitely increased since the system has been installed. It's definitely a productivity enhancer, and the ability of the system to track items and purchases at any given time is brilliant." The Head Chef now uses his weekly produce report by category to monitor and manage his menu  and if items are not moving, he easily knows when to change the menu or run specials around what's selling or not moving so well. Tus also uses the integrated Financial system which links his wages, debtors, creditors and banking seamlessly to the POS system. "This feature has easily cut 10 to 15 hours per week from the time I spent in administration tasks" says Tus. Tus adds, "We thought the initial investment was a significant one for the business. But for the efficiency, timesaving and management control the system has brought to the business, it easily paid for itself within two years of its purchase." |
Citrus Restaurant
Kristian Livolsi is a hospitality industry “turnaround specialist”. He
has successfully taken struggling businesses, including Citrus
Restaurant and The Observatory Function Centre from loss making,
struggling businesses to highly successful enterprises. To improve
the management of his business, present a more professional image to his
clients, reduce fraud and improve staff productivity, Kristian looked
for a business management solution that would be easy to implement in
his busy restaurant. The answer was RedCat, from Possum IT, an authorised
reseller of RedCat.
Kristian has worked with many of the luminaries in the hospitality industry, in Australia, Asia and throughout Europe. One of the things he learnt from the best operators is that it is critical, if you want a successful business, to know what your Key Performance Indicators are.
“With the RedCat system, I now know at any time what my best and worst selling items are. I know how to pinpoint what areas need to be improved to increase my average sales per transaction or reduce my costs.”
Kristian says the implementation of the system has definitely been a valuable contributor to the success of his business, especially in relation to reducing fraud and theft. “The system allows you to minimize fraud in many ways, because everything is accounted for – down to the minutest detail. Unfortunately, fraud and theft are a fundamental problem with every hospitality business, and this system helps to overcome that.”
When asked about the level of support he receives from Possum IT, Kristian said “Just totally professional. The system and the services we’ve been given by Possum IT has definitely contributed to the success of our business growth. From little things like organizing the logo on our receipt printers to the exceptional service and support when something goes wrong, whether over the phone or right here on site, has been the difference between us potentially losing thousands of dollars on a busy Sunday morning, or things running like clockwork”
So why RedCat, Kristian? “After looking at all the other systems, there was not one that was as user friendly as RedCat. All the kids coming out of TAFE’s have been trained on the program, I’d seen the good work Possum IT was doing, their level of service was fantastic and this gave me the confidence to say this is the product and partner I need to establish some good management control systems.”
Yoghurt Shop
Simon Reynolds owns and operates a chain of 8 very successful Yoghurt
Shops in major shopping centres in South Australia. Simon took a
good idea, and after implementing it, saw his business experience
phenomenal growth in a whirlwind 18 months.
When Simon embarked on the aggressive growth phase for his retail chain, he realized he needed a robust Point of Sale and Business Management system to help him stay in control of his business. Simon evaluated a number of retail systems, but chose RedCat from Possum IT, an authorised reseller of RedCat, because of its "unique fit" to the retail food industry.
Since implementing the system, Simon says the impact on the business has been significant. "As soon as you move from running a single store to a multi store operation, you just need to have your finger on the pulse. RedCat’s given us the ability to do that, and I think the information you can glean from it is just invaluable. The more you understand and challenge the system, the better decisions you’ll make about your business."
Simon now uses his daily & weekly management reports to monitor and manage his product list and to get their displays working better for them, to introduce new items or run promotions around what's selling or not moving so well.
Simon’s admin team also uses the integrated Financial system which links his wages, debtors, creditors and banking seamlessly to the POS system. "This feature has easily cut many hours per week from the time we spent in administration tasks" says Simon.
Simon adds, "We’ve really been relying on RedCat to help us streamline the business – to make us more lean, mean and efficient. With the RedCat system we’ve really been able to make informed, intelligent decisions."
Killara Food Centre
Phillip & Helen Myers have owned the Killara Food Centre in Mount Gambier for more than 13 years, and are always on the lookout for ways to improve the business. From the time they took it over they’ve grown it from a simple deli to a thriving mixed business/café When it came time to review their Point of Sale and Business Management Systems, Phillip and Helen chose RedCat, from Possum IT, an authorised reseller of RedCat.
Phillip says: “To implement, it’s as simple as they come. If I can do
it, anybody can do it. I don’t even use a mobile phone, I can’t SMS,
but after a couple of days we were completely comfortable with the
system, changing prices and keypad layouts and colours. You can try
things, and if they don’t work, you haven’t done any damage. No – it’s
very simple”
Killara employs about a
dozen people, and one of the great advantages the Myers’ saw with
RedCat
was its full integration from Point of Sale through to Wages, Client
Accounts and Financials.
When asked about the level of support he receives from Possum IT, Phillip said: “The support we’ve received is 100%, it’s an A+. I think you’ll find most people consider support to be critical, because it’s important that the system is always running. And when you guys can log into our computers and sort a problem out straight away, what more could somebody want.”
So would you recommend the system to other businesses, Phillip? “I wouldn’t hesitate in recommending to anybody that was thinking of buying the system, to just do it. It’s probably the way we should have gone years ago. We’re very happy customers”
Viva Gourmet Fine Foods Chain
Mark Najar has taken a single “delicatessan” style business in a busy upmarket shopping centre and duplicated that success by growing Viva Gourmet to a multi-store venture now operating in all the major shopping centres in South Australia. To improve the management of his business, present a more professional image to his clients, reduce stock losses and improve staff productivity, Mark looked for a business management solution that would be easy to implement in their busy retail environment.
"With the
RedCat
system from Possum IT, the management reports are so extensive it
provides me with everything I need to run my business. Not just sales
reporting but the management exception reporting is outstanding."
Mark says the implementation of the system has definitely been a valuable contributor to the success of his business, especially in relation to reducing fraud and theft and improving stock management. “Operationally it couldn’t be better. It allows us to upsell products from different sections and transfer open transactions between the sections. If we have price changes, whether it be at West Lakes, North Adelaide or wherever, I can have it done and distributed to the stores in minutes.
When asked about the level of support he receives from Possum IT, Mark said “The support we’ve received from Possum IT has been exceptionally good. As a result, the confidence in the system has grown, so if something goes wrong we know it’ll be immediately addressed”
So what would the business be like if you’d never implemented the RedCat system, Mark? “If we’d never implemented the system it would be absolute chaos here now. I don’t even want to think about where the business would be now without the system. We’re absolutely delighted we’ve implemented such a sophisticated system as RedCat.”
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Restaurants
Amarain Thai
Corporate/Government
City of Tea Tree Gully |
Cafes
83 On Currie
Retail
a2v |
Hotels/Bars
Bath Hotel
Franchises & Multi-site
Aroma Cafe |
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Please note: This is not our full client list. This is a cross-section only to give you an idea of the types of businesses we work with |
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