point of sale & business management solutions

 

we take the guesswork out of managing your business

 

Point of Sale & Business Management Solutions that work for your business

 - reduce fraud & theft, stock losses and unaccounted transactions
 - improve staff productivity and customer satisfaction
 - restaurants/cafes, hotels, food service, franchise, retail

 

our services to you...

A Commitment to Surpassing Customer Expectations

A Critical Consideration When Choosing Your New Solution

Choosing a new business management solution ranks as one of the most important decisions your organization will ever make. During the evaluation process, you must consider a host of criteria about your potential software, including scalability, ease-of-use, functionality and more.

But one factor that’s often overlooked is perhaps the most critical: professional services.

Our customers have told us that the services behind their business solution are just as important as the software itself. Because you understand the value of high-quality professional services, you can make them a priority and assure that your business attains a superior return on its technology investment—and continued satisfaction with its new business management solution.

The Facts You Need to Make an Informed Decision

Find out how the consulting, training and support services provided by Possum IT contribute to the level of success you’ll realize with your solution. See how our innovative services, systems and dedicated people can make your job easier. And discover our unwavering commitment to service excellence. As you compare our professional services to others, you’ll want to ask yourself:

  1. How long can we afford to wait for answers to our technical support questions?

  2. How important is it for our staff to quickly become proficient with our new system?

  3. How do the services provided by Possum IT and RedCat compare to the services provided by other companies?

You will find that the services provided by Possum IT and RedCat consistently set new standards for the industry. 

Our services have been widely emulated, but never quite duplicated.

High-Quality Training Helps You Achieve Results

Navigating around your business solution without having the proper training is like navigating an unfamiliar area without a map. You may arrive at your destination eventually, but not without a lot of frustration and lost time.

Possum IT provides a host of training options that can help you fully realize the value of your new solution. Our trainers are experts on the RedCat suite of products and they understand how adults learn—allowing them to easily adapt their training for different types of learners. The result of that understanding is a variety of effective training options that are both easily accessible and affordable.

Proven Support When You Need it Most

At Possum IT, we understand the importance of keeping your business moving forward.  We understand that you don't clock off at 5pm, so we don't either. We offer support 7 days a week from 8am until 10pm including public holidays.  When you request support, you are assured of receiving high-quality assistance from a qualified, experienced professional. Our support professionals handle most technical support requests immediately, and offer you a range of options should you require both telephone and on-site support. At the same time, we provide self-support options including on-line help and printed manuals that can boost your productivity.

....organise a private consultation

 Service Plan Options

Technical Support

Rapid answers to your technical support questions can be highly reassuring when using a mission-critical system. RedCat and Possum IT are able to offer you a wide variety of support resources - from online knowledge base content, to telephone and onsite support - so you can spend less time fixing problems yourself and get back to work faster.

All Product Enhancements

Your basic RedCat annual maintenance plan includes all the latest product releases, updates and service packs - so you can keep your solution running smoothly. You can also submit product feedback directly to RedCat and suggest features for future RedCat releases.

Productivity Resources

Boost your success with access to the RedCat Web site, an innovative site designed to make life easier for RedCat customers.  With access to this site, you can increase your productivity by downloading the latest fixes, upgrades and updates, as well as gaining access to the latest updates from the ATO.

Service Plans

Choose the service plan that's right for you. No two organisations are alike - and neither, of course, are their service needs. That's why we've extended our range of support offerings so there's much more likely to be one that's right for you.

Whether you want just normal business hours support, extended hours support across 7 days a week, phone-only support or phone and on-site support, one of our 6 maintenance service plan options is sure to be right for you.

Choose the option that’s right for you:

  1. Normal business hours, 5 days a week or extended hours, 7 days a week

  2. Telephone and on-site support or just telephone support

  3. Priority 1, 2 or 3 response levels

  4. How many preventative maintenance and technology review meetings?

  5. Discounts on future purchases of hardware, consumables and other services up to 10%

We also understand an upfront annual fee can sometimes be difficult to fit into your cashflow budget. That's why we've introduced a pay-by-the month direct-debit finance plan to ease that cashflow burden.

....organise a private consultation

Total Solution Financing

In an uncertain world, some companies are hesitant to invest in their future. Some companies - but not all.  Others know that this is precisely the time to forge ahead of the competition.  And the business integration enabled by
Reach solutions supplied by Possum IT can help them realize their full potential.  Now with the Equipment Finance or Rental Plan, you can get everything you need right now, turn a “cash-up-front” investment into affordable monthly payments, and still maintain your cash reserves.  Perhaps best of all, we understand your needs and we understand the details of your particular project. And that saves you time because you don’t have to explain everything again to a third party who may not be able to see the big picture.

Once you decide to invest in a Possum IT solution, simply ask us for an application form. If your company meets our
credit-approval guidelines - and most of our customers do - we’ll work with you to provide the financing you need. The Equipment Finance or Rental Plan program uses a fixed-rate financing, payable over 36, 48, or 60 months - whatever is most appropriate for your specific needs - to finance your entire project from start to finish. In other words, you don’t need to compromise. You don’t need to wait. You can get things started right away. But remember, the Equipment Finance or Rental Plan is only available through Possum IT. So give us a call today.

 

....organise a private consultation

Support Centre

To assist us to help you, download the following file to your desktop.  This will setup an icon on your desktop called
Possum IT Remote Support.   Use this application to allow Possum IT engineers to remotely login to your computers to diagnose and resolve issues.  Please discuss with our helpdesk personnel before using.

 

....download Remote Support icon

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